(Editor’s note: Last Thursday, I took the hubby to a matinee at Cinepolis Bay Theater in Palisades Village. We walked – no nasty drive down PCH to Santa Monica – and then ran into Sylvia and Jon Boyd at the theater. Afterward, we exchanged our positive experiences about the theater and I asked Sylvia if she would write a letter about their Cinepolis experience.)
No doubt many of you have never attended our Bay Theater. It opened with really high-ticket prices, but over the months we’ve seen a reality check take place.
I have emailed, etc., many a corporation/business over various problems. Almost never do I get a quick response. More often than is acceptable, no response at all. However, I’ve complained twice to Cinepolis and both times received responses within 24 hours and both times my complaint was heard by an open mind.
First, they lowered tickets prices for weekday films before 5 p.m. There was a big problem for retirees; the only films running before 5 p.m. were for kids. After I emailed Cineoplis, within the next 10 days, two adult films were also offered in that time frame.
My next email to corporate was about the differing prices between those stated in the theater and those that popped up on a computer screen. Again, I received an immediate clarification and message that the signs in the theater had been replaced with updated signage.
Do you know that if all you’re doing is attending a film at Cinepolis, the chances are very good that parking in the Carusoville lot will be free. At the Santa Monica Mall we regularly paid $6 for the same two hours and I think it’s gone up since then.
I’m in love with this theater and I’m very fearful we may lose it. If you are going to see a film…check out our local Bay Theater before looking anywhere else.
Incidentally, though certainly not cheap, their food is pretty darned good. Also, their service is terrific. The staff is exceedingly well trained.
My husband needs the “captioned dialogue device.” They install it for him and on one visit it didn’t work. When they couldn’t find a good one, we were informed with a big container of popcorn and coke…AND 2 FREE PASSES. I call that pretty fine public relations.
PLEASE HELP US KEEP OUR VERY OWN PACIFIC PALISADES BAY THEATER!
Updated Ticket Prices:
Boyd received the following email from Cinepolis USA Guest Services, which outline the prices in Pacific Palisades.
Monday-Sunday before 2 p.m. Tickets are $15 for everyone.
Monday-Thursday between 2 and 5 p.m. Tickets are $12 for everyone (through November 8).
Monday-Thursday after 5 p.m. Tickets are $21 for adults and $19 for seniors and children.
Friday-Sunday between 2 and 5 p.m. Tickets are $27 for adults and $20 for seniors and children
Friday-Sunday after 5 p.m. Tickets are $27 for adults and $20 seniors and children.
$27 adults, $20 seniors and children