LETTER: Cinepolis Is Important to Me. . .How About You?

The Bay Theater is located next to Hank’s restaurant in Caruso’s Palisades Village.

 (Editor’s note: Last Thursday, I took the hubby to a matinee at Cinepolis Bay Theater in Palisades Village. We walked – no nasty drive down PCH to Santa Monica – and then ran into Sylvia and Jon Boyd at the theater. Afterward, we exchanged our positive experiences about the theater and I asked Sylvia if she would write a letter about their Cinepolis experience.)

No doubt many of you have never attended our Bay Theater. It opened with really high-ticket prices, but over the months we’ve seen a reality check take place.

I have emailed, etc., many a corporation/business over various problems. Almost never do I get a quick response. More often than is acceptable, no response at all. However, I’ve complained twice to Cinepolis and both times received responses within 24 hours and both times my complaint was heard by an open mind.

First, they lowered tickets prices for weekday films before 5 p.m.  There was a big problem for retirees; the only films running before 5 p.m. were for kids.  After I emailed Cineoplis, within the next 10 days, two adult films were also offered in that time frame.

My next email to corporate was about the differing prices between those stated in the theater and those that popped up on a computer screen. Again, I received an immediate clarification and message that the signs in the theater had been replaced with updated signage.

Do you know that if all you’re doing is attending a film at Cinepolis, the chances are very good that parking in the Carusoville lot will be free. At the Santa Monica Mall we regularly paid $6 for the same two  hours and I think it’s gone up since then.

I’m in love with this theater and I’m very fearful we may lose it. If you are going to see a film…check out our local Bay Theater before looking anywhere else.

Incidentally, though certainly not cheap, their food is pretty darned good. Also, their service is terrific. The staff is exceedingly well trained.

My husband needs the “captioned dialogue device.” They install it for him and on one visit it didn’t work. When they couldn’t find a good one, we were informed with a big container of popcorn and coke…AND 2 FREE PASSES. I call that pretty fine public relations.


 –Sylvia Boyd

Updated Ticket Prices:

Boyd received the following email from Cinepolis USA Guest Services, which outline the prices in Pacific Palisades.

Monday-Sunday before 2 p.m. Tickets are $15 for everyone.

Monday-Thursday between 2 and 5 p.m. Tickets are $12 for everyone (through November 8).

Monday-Thursday after 5 p.m. Tickets are $21 for adults and $19 for seniors and children.

Friday-Sunday between 2 and 5 p.m. Tickets are $27 for adults and $20 for seniors and children

Friday-Sunday after 5 p.m. Tickets are $27 for adults and $20 seniors and children.

$27 adults, $20 seniors and children

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4 Responses to LETTER: Cinepolis Is Important to Me. . .How About You?

  1. David Card says:

    Yay, Bay!

  2. Kathleen Jensen says:

    Thanks to Sue for the update & Sylvia for her letter! But why is Palisades Village referred to as Carusoville? As most know, Rick Caruso has a big presence at USC. Their new campus shopping area that opened in 2017 is named USC Village. I think Caruso has a soft spot for Villages. I’d like to see the moniker “Carusoville” go away.

  3. Sue says:


    There was already a Palisades Village and a Palisades Village Green when Caruso built his shopping mall. Many residents have referred to the new development as Carusoville since construction started. People asked then, and suggested, that since the Palisades already had a village, that Caruso select a different moniker.


  4. Marge Gold says:

    Maybe not such a soft spot for Villages… there is the Grove at the Farmer’s Market, the Americana at Brand, the Commons at Calabasas, Waterside at Marina Del Rey, the Promenade at Westlake.

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